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APPOINTMENTS

Normal Appointment Booking

Call in person at our Reception desk or telephone St Andrews 476840.

The standard length of appointment is 10 minutes, but if you wish more time please tell the receptionist, and we can book you for a double appointment. We also have a small selection of 15 minute appointments. We will try our best to give you an appointment with the doctor or nurse of your choice but if this is not possible you will be offered an appointment with another member of the practice. Please note that appointments from 8.30am to 9.00am and from 6.00pm to 8.15pm are normally reserved for patients unable to attend between the hours of 9.00am and 6.00pm.

The practice also has a number of appointments reserved for telephone consultations, should you feel that a face-to-face consultation is not strictly necessary.

Urgent cases can always be seen on the same day.  Please call the Practice either between 8.30am and 10.00am or 2.00pm and 3.00pm (Wednesday afternoon excepted) and your call will be put through to our Nurse Practitioner for further assistance. This senior and experienced Nurse will decide whether your condition requires a same day appointment, a home visit, or a routine appointment.

Please note that the surgery is open Monday to Friday.  Outwith these days, contact the out-of-hours service provided by NHS24.

Travel Advice 

Travel advice is given between 9:00am and 10:00am daily from Tuesday to Thursday.

Home Visits

Telephone St Andrews 476840 between 8.30am and 10.00am.

The receptionist will ask you for some medical details to allow the doctors to plan their rounds. We would ask you to come to the Health Centre if at all possible, as this allows for more effective use of the doctor's time, and facilities here are better.

When the Surgery is closed

Our practice is part of NHS 24. Telephone calls to our Practice (476840) will be automatically diverted to the NHS 24 receptionist who will ask you for your details before either a nurse or the doctor on call will ring you back. The doctor, who may not be your usual doctor, will be a family doctor from North East Fife. The doctor will give you advice, and may ask you to attend the out-of-hours Centre at the St Andrews Memorial Hospital. A home visit may be arranged if you are unable to leave the house due to your medical condition.

Please note: NHS 24 is unable to book appointments for the surgery, or to deal with repeat medication requests.

Surgery Hours

 

Monday - Friday 8:30-6:00.  An additional evening session from 6:00-8:15 takes place one evening per week.  Call 01334 476840 to book an appointment.  Find out more about booking an appointment

 

Results

Results of tests such as blood, urine and x-rays are available by telephone from noon to 12.45 pm daily, when one of the practice nurses will take your call.  More detailed advice can usually be obtained by making an appointment with the nurse.  Between 3.00pm and 5.00pm our reception staff can give out results, but may ask you to phone back later if it is not a satisfactory/normal result.  For all results, please call 465635.

 

Are you a student?

Have you registered with a doctor? If your surname begins with a letter between A and God, then you can register as a patient at our practice (for surnames Goe to M, call Blackfriars on 477477, and for N to Z, call Strathcairn on 473441). You never know when you might need a doctor!

 

Are you a Carer?

Are you a carer?  If so, we want to hear from you.  Please give us your details (name and contact tel nos) along with the details of the person for whom you care (name, tel no. and address).  This information will not be shared with any other patients other than those directly involved in providing care to our patients.